So the rocket scientists at Duane Reade have developed two questions to ask customers every time one picks up a prescription. These questions have been heavily thought out and are part of Duane Reade’s ‘upgrade’. Brilliant questions that make for a clearer understand for all and a speedy check out.
I was lucky enough to wait on line at Duane Reade recently and watch the questions in action!
Thursday, Lunch hour, Woman, 40-ish:
Woman: Im picking up a prescription.
DR: name?
(comes back with prescript)
DR: Do you have any allergies?
Woman: Uh, yeah. why?
DR: We have to ask. Do you have any allergies?
Woman: Yes, that is why I’m picking up allergy medicine.
DR: I have to put your allergies in the computer. Do you have any?
Woman: You already have my medical info, do you mean am I allergic to other medicines?
DR: I dont know. I’m just suppose to ask if you have any allergies.
Woman: No. I have no allergies. {pause} …except for the allergies I have in which I am picking up this allergy medicine.
DR: So you do have allergies?
Woman: No.
DR: I am going to put NO in the computer.
Woman: Can I please pay now?
DR: One more question. Do you have any medical conditions?
Woman: oh my god.
DR: We have to ask.
Woman: No, no medical conditions.
Friday, Morning, Older Woman, 75-ish:
Woman: Im picking up a prescription.
DR: name?
(comes back with prescript)
DR: Do you have any allergies?
Woman: No I dont have any.
DR: Do you have any medical conditions?
Woman: Well yes. Thats what these prescriptions are for.
DR: I have to put them in the computer.
Woman: Why?
DR: We have to ask everyone maam. And then enter it into our system. So, do you have Medical Conditions?
Woman: This is private information.
DR: { just staring, not knowing what to do next }
Woman: { just staring, not knowing what to do next }
ATTENTION DUANE READE:
Your 2 questions are mad stupid! The only reasons anyone is picking up prescriptions is if they have allergies or a freakin medical condition! People get bent outta shape if you ask personal stuff out loud, so dont do it! People waiting on line get super pissed at whacko conversations between confused customers and ignorant cashiers. You just slowed down a snail-like process to sloth. Dummies.




















